# Refund Policy ### Raiden Premium We want you to be happy with your purchase. If you are not satisfied with the premium, you can appeal for a Refund and cancel further services. We offer a **pro rata** refund policy for our premium subscription plans. This means that you can cancel your subscription at any time and receive a refund for the unused portion of your plan. For example, if you bought a premium plan for $12 that will expire after 28 days, and you file a return after 7 days of usage, you will receive a refund of $9. In order to initiate a refund, you will need to provide Invoice/Txn ID and reason for refund. The refund will be issued to the payment method used for purchase. ### Custom Services If you are not satisfied with the service, you can appeal for a Refund and cancel further services. You can appeal for a refund within 3 days of **delivery** or when the service was **started**. We will not issue a refund after 3 days of delivery, instead if the appeal is made within 7 days, you can appeal for desired modifications in the product (from which you were not satisfied). For example, if you bought a service for $15 that will renew/expire after 28 days, and you file a return within 3 days of delivery, you will receive a full refund of $15. If you file a return after 3 days but within 7 days, you will not get a refund, but instead you can appeal for modifications in the product. In order to initiate a refund, you will need to provide Invoice/Txn ID and reason for refund. The refund will be issued to the payment method used for purchase. {% hint style="info" %} To request a refund, please contact us at our Discord Server. We will process your refund as soon as time allows us to do so. {% endhint %} Please note that refunds are issued to the original payment method only. We reserve the right to deny refunds if we detect any fraudulent or abusive behavior. Return requests on certain orders may not be available (you will be informed prior about it). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.raidenbot.xyz/home/refund-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.